Refunds & Returns

Refunds & Returns

We do not offer refunds on any of our classes, workshops or services unless there are exceptional circumstances. 

Exceptional circumstances include loss of employment, death of immediate family member or medical condition, or house move that prevent you from being able to take part (evidence may be requested before refund is granted). 

No refunds will be given on classes, workshops or services that have already been accessed under any circumstances. We may offer an alternative at our discretion. Please contact hello@luanaribeira.com

Refunds (If applicable)

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@luanaribeira.com